What exactly is deleted, and when?
When the window ends, the gallery closes to clients. Its photos are kept for 14 more days so you can restore it; then the gallery is removed for good with its photos, its client details and its statistics.
Will my client know before it closes?
Yes, if the gallery has their email: they get a reminder three days before it closes. The gallery also shows a countdown in its last week.
Can I bring an expired gallery back?
Within the 14 days, yes: press Restore gallery and the link works again with a new date. After that the gallery is gone for good, which is the point.
Can I keep a gallery forever?
On Pro and Studio, yes: choose Never, and it counts toward your storage the whole time. On Free, galleries close after 14 days and can be extended once.
Can I extend a gallery before it closes?
Yes. On Free you can extend a gallery once. On Pro and Studio you can extend it as often as you need, or pick a new date in its settings.
What happens to my galleries if I stop paying?
Nothing is deleted when you stop. Your galleries stay as they are for 30 days. After that your most recently active gallery stays open on Free terms and the others close for clients, to be deleted 14 days later. We email you before anything closes.