Acceptable Use Policy

Last updated: 14 October 2026

Capturely is built for photographers delivering their work to clients. This policy says what you may not do with it, and how we act when someone breaks the rules. It is part of our Terms of Service and applies to everything you upload, publish or send through Capturely, including galleries, portfolio sites, business card pages, comments and messages.

Child sexual abuse material, or any sexualised content involving minors. We report it to the competent authorities and close the account at once.
Intimate images shared without consent, including "deepfake" or manipulated sexual images of real people.
Content that is illegal under EU law or the law of an EU member state, including terrorist content, incitement to violence or hatred, and content that infringes someone's intellectual property rights (see our Copyright and Takedown Policy).
Photos of people you have no right to share, for example photos taken without a lawful basis, or photos of identifiable minors without the written consent of a parent or guardian where the law requires it.
Other people's private information published without a lawful basis, such as identity documents, health data or home addresses.
Malware, phishing pages or anything designed to harm devices or steal data.
Adult content outside a password-protected gallery. See section 1a.

1a. Adult content

Lawful adult content, such as boudoir, nude or erotic photography of consenting adults, is allowed only in client galleries protected by a password. It is never allowed:

on your portfolio site or business card page;
in a gallery shared by public link without a password (an "anyone with the link" gallery);
in a gallery embedded on another website;
as the title, cover or description of anything visible without the gallery password.

Whatever the setting, these are always banned: illegal content; intimate images shared without the consent of the person shown; and any sexualised content involving, or appearing to involve, a minor.

You must hold written consent from every person shown in adult content to its creation and to its delivery through Capturely, and be able to show it to us on request.

2. Things you may not do

Use Capturely for anything other than delivering and presenting photography and related work, such as general file hosting, a public image host for other websites, or a content distribution network.
Impersonate another person or business, or choose a handle or site name that misleads people about who you are.
Send spam or unsolicited messages through gallery emails, the site contact form or any other feature.
Try to get around plan limits, for example by opening several Free accounts to get more active galleries or storage.
Probe, scan or test the security of the Service, or access accounts, galleries or data that are not yours, except under a responsible disclosure arrangement agreed with us in writing.
Overload or disrupt the Service, including with automated scraping, or point webhooks at systems you do not control.
Copy, resell, sublicense or reverse engineer the Service, except where the law allows it.
Use the Service in breach of sanctions.

3. Your responsibility for your Clients and Visitors

Comments, reviews and messages your Clients and Visitors leave in your galleries and on your site are visible to you. If you see illegal content there, remove it or tell us.

4. How we moderate content

4.1 We do not monitor content in general. We do not scan your photos, run automated content recognition on them or use face recognition. We act when we receive a notice or otherwise become aware of a likely breach, for example through an abuse report.

4.2 Reports. Anyone can report content they believe is illegal or breaks this policy, using the process in our Copyright and Takedown Policy (it covers all kinds of illegal content, not only copyright). Our contact point for users, notices and authorities is hello@capturely.me. We accept messages in English and Lithuanian.

4.3 What we can do. Depending on how serious the problem is, we may:

ask you to fix it;
disable access to a specific photo, gallery, site or business card page;
limit features (for example sharing or the contact form);
suspend your account;
close your account.

Our decisions are made by a person, not by an automated system. We act in a way that is proportionate, taking into account the rights of everyone involved, including freedom of expression and your interest in delivering your work to your clients.

4.4 Telling you why. If we restrict your content or account, we will send you a statement of reasons by email, explaining what we did, why, which rule or law it is based on, and how you can contest it. We may delay or leave out this notice only where the law requires it (for example when an authority asks us not to tell you) or where the content is child sexual abuse material or similar.

4.5 Contesting a decision. You can contest a decision within 6 months by replying to our notice or writing to hello@capturely.me. A different person from the one who made the decision will review it, and we will reply without undue delay. If you are still not satisfied, you can turn to a certified out-of-court dispute settlement body under Article 21 of the Digital Services Act, or to a court.

4.6 Repeated misuse. We may suspend for a reasonable period, after a warning, the accounts of people who repeatedly upload manifestly illegal content, and we may stop handling the notices of people who repeatedly send manifestly unfounded notices.

4.7 Serious crimes. If we become aware of information suggesting a criminal offence that threatens someone's life or safety, we will inform the law enforcement authorities as the law requires.

5. Changes

We may update this policy. We will tell account holders about material changes in advance, as described in our Terms.

6. Contact

hello@capturely.me for reports, hello@capturely.me for everything else.