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Copyright and Takedown Policy

Last updated: 14 October 2026

Capturely hosts content that photographers upload. We respect the rights of creators, starting with the photographers who use us. This page explains how to tell us about content you believe is illegal, including content that infringes your copyright, and what happens next. The process follows the EU Digital Services Act (Regulation (EU) 2022/2065, "DSA"). We also accept notices in the format of the US Digital Millennium Copyright Act.

1. Where to send a notice

  • Email: hello@capturely.me
  • Post: Kamden MB (Capturely), Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania
  • Languages: English or Lithuanian

This is also our single point of contact for users of the Service (Article 12 DSA) and for Member State authorities, the European Commission and the European Board for Digital Services (Article 11 DSA).

2. What a notice must contain

To let us act quickly, please include:

  1. Where the content is: the exact web address (URL) of each gallery, photo, portfolio page or business card page, and if possible a screenshot.
  2. Why it is illegal: a clear explanation of why you believe the content is illegal, and under which law. For copyright: identify the work you own or represent, and if possible link to the original or attach proof (for example the raw file or the original publication).
  3. Who you are: your name and email address. (You may leave these out only if you report child sexual abuse material.)
  4. A statement of good faith: that you believe in good faith that the information and allegations in the notice are accurate and complete.
  5. For copyright notices, also a statement that you are the rights holder or authorised to act for them, and your signature (a typed name is enough).

A notice that contains this information gives us actual knowledge of the content for the purposes of our liability as a hosting service.

3. What we do with a notice

  1. We confirm receipt by email without undue delay.
  2. We review the notice in a timely, careful and objective way. A person reviews every notice; we do not take automated decisions on notices.
  3. We decide. If the content is illegal or breaks our Acceptable Use Policy, we disable access to it or remove it. We may ask either side for more information first. If a notice is incomplete or does not show that the content is illegal, we may decide not to act.
  4. We tell the person who sent the notice what we decided and how they can contest it.
  5. We tell the photographer who uploaded the content, with a statement of reasons (section 4).

We aim to decide within 7 days for most notices and much faster for content that is clearly harmful. Note that many galleries are private: if a gallery is only accessible with a link or password, include that link or password in your notice so we can see what you are reporting.

4. If your content was removed (photographers)

When we remove or restrict your content, we email you a statement of reasons that says:

  • what we restricted and for how long;
  • the facts and circumstances, including whether we acted on a notice (we may withhold the notifier's identity where needed);
  • the legal ground or the rule in our Terms we relied on;
  • how you can contest the decision.

Contesting the decision (counter-notice). You can contest our decision within 6 months by replying to our email or writing to hello@capturely.me. Tell us why you believe the content is lawful (for example that you own the photo, have a licence, or the use is covered by a copyright exception), and include any evidence. A different person from the one who made the first decision will review it. If we agree, we restore the content within 14 days and tell the person who sent the notice. If we still disagree, we explain why.

You can also use a certified out-of-court dispute settlement body under Article 21 DSA, or go to court. Our decision does not prevent either side from doing so.

For copyright, if the rights holder tells us before the content is restored that they have started court proceedings, we will keep the content unavailable until the court decides.

5. Repeat infringers and misuse of this process

  • We close, in appropriate circumstances and after a warning, the accounts of photographers who repeatedly upload infringing or manifestly illegal content.
  • We may stop processing notices for a reasonable period from people or organisations that repeatedly send manifestly unfounded notices.
  • Sending a notice you know to be false can make you liable for the damage it causes.

6. Your photos used elsewhere

If someone has copied your work from Capturely onto another website, we cannot remove it there. Contact that website or its hosting provider. If the copy is on Capturely, use this process.

7. Notices in US DMCA format

We accept notices that meet 17 U.S.C. § 512(c)(3) and counter-notices that meet § 512(g)(3) at the address in section 1, and we handle them under this policy. DMCA notices and counter-notices go to hello@capturely.me.

8. Transparency

We keep a record of the notices we receive and the decisions we take. We do not publish a transparency report yet: as a micro-enterprise, we are exempt from the DSA transparency reporting duties (Article 15(2) and Article 19 DSA).

9. Requests from authorities

We respond to orders from judicial or administrative authorities to act against illegal content or to provide information, as Articles 9 and 10 DSA require, and we tell the affected user where the law allows.