Refund and Cancellation Policy

Last updated: 8 November 2026

This page explains how trials, cancellations, plan changes, failed payments, refunds and the consumer right of withdrawal work on Capturely. It is part of our Terms of Service.

1. The free trial

A new account starts on Pro for 14 days, free, with no card needed. Add-ons are not part of the trial.
Add no card and nothing is charged. When the 14 days end, your account moves to the Free plan (section 3).
To keep a paid plan, add a card on our payment processor's checkout page during the trial. Nothing is charged during the trial. The first charge is made when the trial ends, for the plan and billing period you chose. A card added in the last two days is first charged up to two days after the trial ends.
A promotional code or invite link may offer a longer trial. It needs a card, and the length that applies to you is shown on the billing page before you start.
An account created before this trial was introduced starts its 14 days by entering a card, on the same terms.
Cancel before the trial ends and you pay nothing. The trial is free whatever you decide.
The trial is offered once per customer. A later subscription is charged from its first day, unless a code gives it a trial of its own.

2. How to cancel

Open Settings, Billing in your dashboard.
Choose Manage billing. This opens the billing portal of our payment processor.
Cancel your subscription there.

Cancellation takes effect at the end of the period you have already paid for (or at the end of your trial). Until then you keep your plan, your storage and all paid features. Nothing more is charged. A trial with no card needs no cancelling: it simply ends.

Changed your mind? Choose a plan again in your billing settings before the period ends and your subscription simply continues.

If you also want to delete your account, you can do so in your account settings once your cancellation is scheduled.

3. What happens after a paid plan or a trial ends

3.1 Your account moves to the Free plan. Nothing is deleted on that day:

For 30 days your existing galleries stay exactly as they are for your Clients. Choose a plan again within those 30 days and everything stays as it is.
If any of your galleries are over the Free plan's limits, we email you when your plan ends, saying what will close and on which date.
After the 30 days your most recently active gallery stays open, with an expiry date no more than 14 days away, and your other active galleries close for your Clients. If your account still uses more than your Free storage, drafts that hold photos expire too, the least recently active first. A gallery closed this way is deleted 14 days later. See section 8 of the Terms.

3.2 The Free limits apply to what you do next. While your account uses all of your Free storage (including any storage bonus) or more, you cannot upload more photos, and while you have the Free plan's number of active galleries, you cannot open another. To work beyond the Free limits again, choose a paid plan, or delete photos or galleries to get back under them.

3.3 Every gallery is still deleted on its own schedule: 14 days after its expiry date, or 30 days after you move it to the trash. See section 11 of the Terms.

4. Changing plan or billing period

You can move between Pro and Studio, and between monthly and yearly, in your billing settings.
The change applies to your current subscription straight away and is prorated: you get credit for the unused part of your old price and pay for the rest of the period at the new price.
When the credit is larger than the new charge (for example when you move from Studio to Pro), the difference stays on your customer balance and is taken off your next invoices. It is not paid out in cash.
Changing plan during your trial keeps the trial's original end date.

5. Add-ons

Extra storage is sold in blocks of 100 GB (€5 a month or €48 a year each) as part of your subscription.
White-label client emails are an add-on to the Pro plan (€5 a month or €48 a year) and are included in Studio. Emails to your Clients then show only your studio name and logo, with no Capturely branding.
An add-on is billed on the same subscription and billing period as your plan, and it renews and ends with your subscription. Adding or removing one is prorated as in section 4, and removing one takes effect at once. Moving to Studio removes the white-label add-on, with credit for its unused part.

6. Failed payments

If a renewal payment fails, our payment processor retries it over the following days. You can update your card in the billing portal at any time.
While it retries, you keep your plan and your add-ons.
If all retries fail, the subscription is cancelled and section 3 applies.

7. Refunds

7.1 No refunds for partial periods. When you cancel, you keep the service until the end of the period you paid for, and we do not refund the rest of that period.

7.2 When we do refund. We refund prepaid fees for the unused period, pro rata, if:

we end the Service, or end your contract without cause;
we remove a feature that is a main reason you pay for your plan, and you cancel for that reason;
we make a material change to the Terms that you do not accept, and you cancel before it takes effect.

We also refund in full any charge made by mistake (for example a double charge), and any amount the law requires us to refund.

7.3 Consumers also have the right of withdrawal in section 8.

7.4 Refunds go back to the card used for the payment, through our payment processor. Depending on your bank, it can take up to 10 business days to appear.

7.5 Referral credits and other account credits have no cash value and are not refundable.

8. Consumers: your 14-day right of withdrawal

This section applies if you are a consumer (an individual using Capturely mainly for purposes outside your trade, business, craft or profession) in the EU.

8.1 The right. You can withdraw from a paid subscription within 14 days of the day you took it out (the day you completed checkout), without giving any reason.

8.2 With a free trial. Nothing is charged during the trial (14 days, or longer when a promotional code or invite link offers it), so withdrawing (or simply cancelling) during the trial costs nothing. If you add a card during the trial, your 14 days count from the day you added it. If the first charge falls within those 14 days and you withdraw, we refund it in full.

8.3 Without a free trial (for example if you subscribe again after an earlier subscription):

The paid service starts when you subscribe. If you withdraw within the 14 days, we refund what you paid in full.

8.4 How to withdraw. Send us a clear statement that you are withdrawing, by email to hello@capturely.me from the email address of your account, or by post. You can use the model form below, but you do not have to. You meet the deadline if you send your statement before the 14 days are over.

8.5 Refund. We refund any amount due within 14 days of receiving your statement, using the same payment method you used, at no cost to you.

8.6 After withdrawal. Your subscription ends and your account moves to the Free plan (section 3).

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Kamden MB (Capturely), Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania, hello@capturely.me

I hereby give notice that I withdraw from my contract for the provision of the following service: Capturely subscription ([plan], [monthly or yearly]).

Ordered on: ______________

Name of consumer: ______________

Email address of the Capturely account: ______________

Address of consumer: ______________

Signature of consumer (only if this form is sent on paper): ______________

Date: ______________

9. Contact

Questions about a charge or a withdrawal: hello@capturely.me. Please include the email address of your account and, if you have one, the invoice number.